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Knowledge base
General
Getting Started
5
How do I Sign up?
How do I Login?
How can I generate a new Token?
Navigating the home screen
Do I need a new token every time I visit my doctor?
Search Listings
3
Why can't I find my doctor?
How do I bookmark a doctor?
Why can't I find my locality?
Doctor profile
8
How do I book an appointment?
Can I book more than 1 token at a time?
Can I book a token for someone else?
Why am I unable to click on a Date or Time Slot?
Why are some dates missing?
View all 8
Live Token
9
What is a Live Token?
Why was my Token cancelled?
I can't see my Token
If I reach late, what will happen to my Token?
How do I use the Token number?
View all 9
My Tokens
3
What is the difference between an Advance and a Live Token?
Where can I find my Token?
Can I make a payment for a past appointment?
My Account
3
How do I make changes to my profile?
How can I add a family member?
How can I set or change my PIN?
Payments
3
How do I make payment to the doctor?
How do I get a refund for a payment?
How do I view the payment invoice and transaction details?
Sminq PLUS
4
What is Sminq PLUS?
How do I get a Sminq PLUS membership?
What are the different types of membership?
Sminq Plus Membership Refund
For Businesses
1
How do I get in touch with Sminq if I have a business query?
Help Desk Software
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