Live Token

What is a Live Token?
A Live Token is a booking reference generated to maintain your position in the live queue. It is also used as a reference number for your turn in the queue ...
Mon, 16 Oct, 2017 at 11:52 AM
Why was my Token cancelled?
If you were unable to reach the clinic in time, the receptionist may in certain circumstances mark you 'ABSENT' and choose to cancel your token...
Mon, 16 Oct, 2017 at 12:06 PM
I can't see my Token
There could be two reasons for this: 1. You have visited the doctor, and your token has been marked as Closed.  2. You have failed to reach the clin...
Mon, 16 Oct, 2017 at 12:31 PM
If I reach late, what will happen to my Token?
The receptionist may choose to keep your token number active for an additional 10 to 15 minutes. Any further delay may result in your token being cancelled. 
Mon, 16 Oct, 2017 at 12:32 PM
How do I use the Token number?
This number is used as a reference number for your booking(s).  All communication from the clinic will be done with reference to this Token number. The r...
Mon, 16 Oct, 2017 at 12:33 PM
When should I reach the doctor?
The appointment time given while generating the Token number is an approximate time. Please keep checking the Live status of the token to know the numb...
Sun, 15 Oct, 2017 at 2:49 PM
What does People In Queue mean?
It shows the live count of the number of people ahead of you in the queue. 
Sun, 15 Oct, 2017 at 2:48 PM
Why am I not being served on the time that I have chosen?
The time shown in the app is an approximate time for your appointment. Doctors sometimes have emergencies to attend to and this delays appointments. Consult...
Mon, 16 Oct, 2017 at 12:36 PM
When should I reach the clinic?
The time given here is an approximate time. Please keep checking the Live status of the Queue and your Token to know how many patients are waiting to consult...
Mon, 16 Oct, 2017 at 12:37 PM